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ORDER

Each order will be arranged within 1-3 working days. If you have any questions with the order, please don't hesitate to contact us. We will be glad to help you.

If you would like to send your item as a gift, please send us a message with recipient's address that you would like to send a gift.


PAYMENT

Payment can be made by Credit card: Visa, Master Card, AMEX or PayPal, Amazon Pay, Apple Pay, Google Pay and Klarna. 

If there are any problems with the payment, please contact us as soon as possible and we will be glad to help you.


DELIVERY

FOR GERMAN ORDER

Every orders will be shipped via Deutsche Post or DHL.
SHIPPING RATE
Flat-rated Shipping 3.99 €
Free shipping for all orders over 50 €
SHIPPING TIME
About 3-4 working days


FOR EU ORDER

Every orders will be shipped via DHL with tracking number and insurance.
SHIPPING RATE
Flat-rated Shipping 9.99 €
Free shipping for all orders over 100 €
SHIPPING TIME
About 7-10 working days

FOR INTERNATIONAL ORDER

Every orders will be shipped via DHL with tracking number and insurance.
SHIPPING RATE
Flat-rated Shipping 16.99 €
Free shipping for all orders over 150 €
SHIPPING TIME
About 15-20 working days
Delivery time may be delayed on customs inspection and the local postal service. Customs and Duties fees may apply.


FOR SMALL ORDER 

Special offer for any small international orders (outside Germany) with cheaper shipping rate. Every small orders will be shipped via Deutsche Post with tracking number and insurance.
SHIPPING RATE
Flat-rated Shipping 5 €
SHIPPING TIME
Europe delivery: 7-10 working days
USA and the other countries: 15-20 working days
Delivery time may be delayed on customs inspection and the local postal service. Customs and Duties fees may apply.


CHANGE AND REFUND

Please contact us if you are not satisfied with your purchase within 14 days of receipt. We will be happy to provide a full refund or exchange in their original condition, not been used or damaged.

All return shipping cost must be responsible by the buyer.

All International return shipping must be done with tracking and insurance, otherwise we could not accept any return package without any tracking number. 

After receiving the return, the item price (without shipping cost) will be fully refunded in 7 working days.

In case the item has been damaged during the transport, please contact us as soon as possible. 

Download Refund Form