ORDER

Each order will be arranged within 1-3 working days. If you have any questions with the order, please don't hesitate to contact us. We will be glad to help you.

If you would like to send your item as a gift, please send us a message with recipient's address that you would like to send a gift.


PAYMENT

Payment can be made by Credit card: Visa, Master Card, AMEX or PayPal,  Apple Pay, Google Pay and Klarna. 

If there are any problems with the payment, please contact us as soon as possible and we will be glad to help you.


DELIVERY

Every orders will be shipped via DHL or Deutsche Post with tracking number and insurance. 

For Orders outside EU, its delivery time may be delayed on customs inspection and the local postal service. Customs and Duties fees may apply. 

  • GERMANY
  • EU ZONE 1
  • EU ZONE 3 / NON EU
  • USA / CANADA / INTERNATIONAL
  • AUSTRALIA / NEW ZEALAND
  • SHIPPING RATE

    Flat-rated Shipping 3.99 €

    Free shipping for all orders over 60 €

    *All orders under 25 € will be shipped as Päckchen S without tracking number.*

    SHIPPING TIME

    About 3-4 working days

  • SHIPPING RATE 

    Flat-rated Shipping 11.99 € 

    Free shipping for all orders over 150 € 

    SHIPPING TIME
    About 7-10 working days

  • SHIPPING RATE 

    Flat-rated Shipping 16.99 € 

    SHIPPING TIME

    About 7-10 working days

  • SHIPPING RATE

    Flat-rated Shipping 39.99 €

    SHIPPING TIME

    About 25-30 working days

  • SHIPPING RATE

    Flat-rated Shipping 45.99 €

    SHIPPING TIME

    About 25-30 working days


CHANGE AND REFUND

Please contact us if you are not satisfied with your purchase within 14 days of receipt. We will be happy to provide a full refund or exchange in their original condition, not been used or damaged.

All return shipping cost must be responsible by the buyer.

All International return shipping must be done with tracking and insurance, otherwise we could not accept any return package without any tracking number. 

After receiving the return, the item price (without shipping cost) will be fully refunded without Shipping cost in 7 working days.

In case the item has been damaged during the transport, please contact us as soon as possible. 

Download Refund Form