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Smiski & friends

GERMAN MADE WITH LOVE

NEED HELP!!

DELIVERY

● Minimum Order starting from 20€ ●

► GERMANY

SHIPPING RATE
DHL Shipping with tracking number
Orders 20–39.99€ → Shipping 5.90€
Orders 40–69.99€ → Shipping 2.90€
FREE SHIPPING for all order over 70€

SHIPPING TIME
3-4 working days

► EU ZONE 1

SHIPPING RATE
Flat-rated Shipping 14.90€
FREE SHIPPING for all order over 150€

SHIPPING TIME
5-10 working days

► EU ZONE 3 / NON EU

SHIPPING RATE
Flat-rated Shipping 17.90 €
FREE SHIPPING for all order over 200€

SHIPPING TIME
7-10 working days

► UK / SWITZERLAND

SHIPPING RATE
Flat-rated Shipping 22.90 €
FREE SHIPPING for all order over 300€

SHIPPING TIME
7-10 working days

NOTE: The delivery time may be delayed on customs inspection and the local postal service. Customs and Duties fees may apply.

► USA

EXPRESS SHIPPING
Small Size (up to 1 kg) 39.90 €
Big Size (from 1 kg - ) 79.90 €

SHIPPING TIME
5-7 working days

SHIPPING TIME
25-30 working days

NOTE: Delivery may be delayed due to customs inspections or local postal services. Customs duties and taxes may apply. Additional documents may be required for customs clearance. Customers must respond promptly to requests from the carrier or customs authorities and contact us if assistance is needed. Failure to complete customs clearance may result in delays, return, or abandonment of the parcel. Refunds and additional shipping costs are subject to applicable law and our terms and conditions.

► CANADA

SHIPPING RATE
Flat-rated Shipping 49.90 €

SHIPPING TIME
25-30 working days

NOTE: The delivery time may be delayed on customs inspection and the local postal service. Customs and Duties fees may apply.

► AUSTRALIA / NEW ZEALAND

SHIPPING RATE
Flat-rated Shipping 49.90 €

SHIPPING TIME
25-30 working days

NOTE: The delivery time may be delayed on customs inspection and the local postal service. Customs and Duties fees may apply.

► INTERNATIONAL

SHIPPING RATE
Flat-rated Shipping 45.90 €

SHIPPING TIME
25-30 working days

NOTE: The delivery time may be delayed on customs inspection and the local postal service. Customs and Duties fees may apply.

ORDER

Each order will be arranged within 1-3 working days. Minimum Order Value starting from 20€.

If you have any questions with the order, please don't hesitate to contact us. We will be glad to help you.

ORDER AS GIFT Please send us a message with recipient's address that you would like to send a gift and we will send the happy gift for you!

PAYMENT

Payment can be made by Credit card: Visa, Master Card, AMEX or PayPal, Apple Pay, Google Pay.

If there are any problems with the payment, please contact us as soon as possible and we will be glad to help you.

CHANGE & REFUND

Please contact us if you are not satisfied with your purchase within 30 DAYS of receipt.

SUBMIT WITHDRAWAL

We will be happy to provide a full refund or exchange in their original condition, not been used or damaged.

Please send your order back to us at:

SUMMER MADE
ZUR KALBACHER HÖHE 19,
60438 FRANKFURT AM MAIN,
GERMANY

- All return shipping cost must be responsible by the buyer -

All International return shipping must be done with tracking and insurance, otherwise we could not accept any return package without any tracking number.

After receiving the return, the item price (without shipping cost) will be fully refunded without Shipping cost in 7 working days.

In case the item has been damaged during the transport, please contact us as soon as possible.